Refund and Returns Policy (Online purchases only)

Updated: October 2013

How to Return or Exchange an Item

1. Please email info@thedreamerlabel.com, including your invoice number, to request return or exchange approval within 7 days of receiving your order. Do not send your order back without prior email approval.
2. Once approved, return your item via Australia Post or courier with a tracking number.
3. We will notify you by email once your return or exchange has been processed.

Please Note

1. We accept returns and exchanges on full-priced items only. Discounted items cannot be refunded; a store credit will be issued for approved returns.
2. All purchases from our Warehouse Sale are final and cannot be returned or exchanged.
3. Shipping charges are non-refundable. You are responsible for any costs associated with returning the item to us, including any currency conversion fees.
4. All returned items must be in their original condition with tags attached. Items that have been worn, washed, or altered cannot be accepted for return, exchange, or refund.

 

Thank you so much, we truly appreciate your support.

For any enquiries, please contact us at info@thedreamerlabel.com